Last updated: October 2026
Note for the site owner: items highlighted in yellow are editable policy details that need company approval before publishing. Replace them with your confirmed terms.
Return requests
To request a return, contact us using the details below and include your order or quote reference and the reason for the return. Return window: [EDITABLE: return period to be confirmed].
Damaged products
If a product arrives damaged, please contact us as soon as possible with photos of the product and packaging. Reporting timeframe: [EDITABLE: reporting period to be confirmed].
Incorrect products
If you receive a product that differs from your order, please tell us and we will review the order and arrange a suitable resolution.
Return authorization
Products should not be sent back until we have approved the return. Authorization details: [EDITABLE: authorization process to be confirmed].
Refund processing
Where a refund is approved, it will be handled as described in your order terms. Refund method and timing: [EDITABLE: refund method and timing to be confirmed].
Exchanges
Exchanges may be available subject to stock and approval. Exchange conditions: [EDITABLE: exchange conditions to be confirmed].
Contact information
Email: info@maplers.ca
Phone: +1 306 581 5815
Website: https://maplers.ca